What to do if you are concerned about a student

Procedure - what to do if you are worried about a student

Any individual who experiences, witnesses, or is suspicious of the occurrence of abusive behaviour is encouraged to immediately notify a member of Languages United staff. Once a complaint is received, Languages United staff will respond to the allegations and reports of abusive conduct and take corrective action. We will make every effort to maintain confidentiality.

Responding to Suspicions and Allegations

It is not the responsibility of anyone working for Languages United (staff, management or homestay provider) to decide whether or not child abuse has taken place. However, there is a responsibility to act on any concerns through contact with the appropriate authorities so that they can then make inquiries and take necessary action to protect the young person. This applies both to allegations/suspicions of abuse occurring within Languages United and to allegations/suspicions that abuse is taking place elsewhere.

Receiving Evidence of Possible Abuse

We may become aware of possible abuse in various ways. We may see it happening; we may suspect it happening because of signs; it may be reported to us by someone else or directly by the young person affected. In the last of these cases, it is particularly important to respond appropriately. If a young person says or indicates that they are being abused, you should:

• stay calm so as not to frighten the young person
• reassure the child that they are not to blame and that it was right to tell
• listen to the child, showing that you are taking them seriously
• keep questions to a minimum so that there is a clear and accurate understanding of what has been said. The law is very strict and child abuse cases have been dismissed where it is felt that the child has been led or words and ideas have been suggested during questioning. Only ask questions to clarify.
• inform the child that you have to inform other people about what they have told you. Tell the child this is to help stop the abuse continuing.
• safety of the child is paramount. If the child needs urgent medical attention call an ambulance, inform the doctors of the concern and ensure they are made aware that this is a child protection issue
• record all information
• Possible sanctions for a person found to exhibit abusive conduct include but are not limited to the following: oral or written warning, apology to the victim, suspension, probation, termination.